Refund & Returns Policy

Unraveled offers digital subscriptions and physical apparel. This policy is aligned with the South African Consumer Protection Act (CPA) and Paystack payment processing.

1. Digital Content & Subscriptions

• Once access to digital content is granted, subscriptions are non-refundable.
• You may cancel at any time to prevent future charges.
• Cancellation does not refund the current or previous billing period.
• For technical access issues, contactsupport@unraveled.co.za

2. Physical Products (Clothing & Merchandise)

In accordance with the CPA:

2.1. Change of Mind Return

• You may return items within 7 days of delivery
• Items must be unused, unworn, unwashed, and in original packaging with tags
• Return shipping costs are the customer’s responsibility

2.2. Non-Returnable

• Worn, washed, damaged, or altered items
• Items marked Final Sale

2.3. Faulty or Incorrect Items

• If an item is defective, damaged, or incorrect, notify us within 48 hours of delivery
• We will cover return shipping and offer a replacement or full refund

2.3. Refunds & Paystack Processing

• Approved refunds are processed only to the original payment method used via Paystack
• Shipping fees are non-refundable, unless the item is faulty or incorrect
• Refunds typically reflect within 5–10 business days, depending on your bank

2. Physical Products (Clothing & Merchandise)

Email support@unraveled.co.za with

• Order number
• Reason for return/refund
• Photos of the item (if faulty/incorrect)

3. Changes to This Policy

We may update this policy periodically. Changes will be posted on this page with an updated effective date.